Subscriber FAQ

WHAT IS A SUBSCRIBER?

A subscriber, or season ticket holder, is a patron who purchases tickets to all shows in a series (Mainstage, Concert Series, Theatre for Young Audiences).

Subscriptions offer considerable savings when compared to single tickets to Mainstage, Concert Series, and Theatre for Young Audiences performances.

HOW CAN I PURCHASE A NEW SUBSCRIPTION?

HOW CAN I RENEW MY SUBSCRIPTION?

  • Online: As a current subscriber, if there are no changes to your subscription from the previous year, you can renew online using the Subscriber Portal.
  • By phone: Call the Box Office at (207) 725-8769 during business hours.
  • In Person: Visit the MSMT Box Office at 22 Elm Street, Brunswick during business hours.

WHAT IS THE “SUBSCRIBER PORTAL”?

As a season subscriber, you can now register for a Subscriber Portal where you can review your ticket orders, update your contact information, and renew your subscription online with a single click. You can also renew via phone. Subscription renewals begin during the first performance of our fourth show each summer. At that time, your “pending renewal” subscription order will be available for purchase. You will also receive a subscription renewal reminder. If you experience any difficulties setting up your patron portal, or if you have not received your login information, please don’t hesitate to call our Box Office at (207) 725-8769.

WHEN CAN I RENEW MY SUBSCRIPTION?

You can renew your subscription until January 31 to guarantee your same seats or to ask for a change in seat/day/time. You will save more on your Mainstage subscription if you renew by our Early Bird deadline, October 31. After the Same Seat Renewal Deadline of January 31, subscriptions are still available but will increase to the single ticket price. Subscriptions offer a significant savings compared to single tickets.

If you would like to change your subscription, please note the following:

  • Changes to seats/day/time are considered based on the date we receive payment for your renewal (first come, first served). The earlier we receive payment for a changed subscription, the better your chances of a successful change.
  • Be as specific as possible. Let us know which changes are most important to you (i.e. seat change over a day/time change).
  • If you have a special need (walker, wheelchair, oxygen, etc), please let us know so we can assign the most convenient seats for you.
  • We will do our best to grant your request but cannot guarantee your seating preferences. If we are unable to grant your request, we will automatically assign your old seats and time.

WHAT IS MY SERIES?

Your series is the day and time you see the performance. For example, if you attend the second week of the run on Friday nights, your Mainstage series would be 2nd Friday Evening. 

WHEN WILL I KNOW MY SERIES AND SEATS FOR THE UPCOMING SEASON?

As a new subscriber, you will receive confirmation of your seats via email. In April, you will receive a mailing with your tickets (if you selected “ship” as delivery method) and other subscriber information for your series.

CAN I EXCHANGE A DATE IF IT NO LONGER WORKS FOR ME?

All subscribers may exchange their tickets for another performance of the same show. Exchanges may be subject to an upgrade fee. Availability may be limited as performances often sell out. All exchanges must be done at least 24 hours in advance of your scheduled ticketed performance. Due to popular demand, please make exchanges early in the season as seating is limited. 

CAN I RECEIVE A DONATION CREDIT FOR UNUSED TICKETS?

If you are unable to exchange into another performance and need to return your tickets to the Box Office, we will credit the cost of the tickets as a tax-deductible donation to the theatre. Our Development Office will send you the appropriate documentation for a tax credit donation.

CAN I GET A SUBSCRIPTION REFUND?

Subscriptions can be refunded anytime before June 1. Once the season starts, we convert all unused and unclaimed tickets to a tax-deductible donation. COVID-19 EXCEPTION: If you are experiencing Covid symptoms or have been exposed to Covid, please inform the Box Office at (207) 725-8769 immediately for options.

I LOST MY TICKETS. WHAT DO I DO?

Don’t worry! The Box Office has a record of your subscription date and seat location. If you misplace your tickets, please come to the Box Office prior to your performance to have them reprinted. 

I MISSED MY PERFORMANCE. WHAT CAN I DO?

We want all subscribers to have a chance to see the show. If you miss your performance or are unable to give us 24 hours notice for an exchange, contact the Box Office to arrange for super Saver Seats. Seats are limited and based on availability. There is no guarantee seats will be available. Contact the Box Office for more information. 

WHAT AGE IS CONSIDERED A “SENIOR”?

Seniors are 65 years of age and older.

CAN MY CHILDREN COME TO THE SHOW?

Children under four are not permitted at our Mainstage shows or Concert Series. Children of all ages are welcome at our Theatre for Young Audiences productions.

SPECIAL CONCERNS

Please be aware…

  • If you sit in the Grand Tier (DD) and are under the height of 5’4″, the safety railing may impede your view.
  • If you sit in Left Box CC Seats 5 & 6, DD 1 & 3, DD 2 & 4, you may have an obstructed view.
  • As always, your comfort and enjoyment of the show is our primary concern. Please contact the Box Office for any circumstances that may require special seating consideration or with any questions you may have.