BOX OFFICE FAQs

LOCATION & HOURS

From June through August, the Box Office is located inside the lobby of the Pickard Theatre at 1 Bath Road, Brunswick, Maine, and is open from 10:00 am until the intermission of the evening show.

From September through May, the Box Office is at the theater’s creative headquarters: 22 Elm Street, Brunswick. 9:00 am – 5:00 pm. Please pick up and exchange tickets there during this time.

PHONE: 207.725.8769 | EMAIL: boxoffice@msmt.org

*The Box Office is closed for all national holidays.

TICKET POLICIES

These policies and discounts aim to enhance your theater experience and cater to a diverse range of patrons. Please call us at 207.725.8769 with further questions or concerns.

Refunds: Regrettably, refunds are not available for single-ticket purchases.

Ticket Exchanges: We understand that plans can change. Please let us know if you need to exchange tickets at least 72 hours before the performance. Tickets can only be exchanged for another performance date of the same show. A modest exchange fee of $5 per ticket applies to all exchanges. Subscribers, however, enjoy the convenience of complimentary ticket exchanges in the same section as their current seats. If you cannot exchange your tickets for another performance, we need at least 24-hour notice to turn a single ticket into a tax-deductible donation to the theatre.

Lost Tickets: Don’t fret if you misplace your tickets! Visit the Box Office before your scheduled performance, and we’ll gladly reprint them.

Attendance Guidelines: A ticket is a must for everyone entering our theater.

We welcome children of all ages to our Family Theatre productions, but please note that children ages four and younger cannot attend our Mainstage shows.

Late Seating: Latecomers are welcome, subject to the discretion of our House Manager. Please be prepared to wait until an appropriate break in the performance to enter the theater. We do not broadcast the ongoing production in the lobby.

Accessibility: The Pickard Theater is fully accessible, ensuring that all our guests can enjoy our productions. For further details or assistance, please contact our Box Office at 207.725.8769.

Student Rush: Students, regardless of their age, with a valid student ID, can purchase tickets 30 minutes before the show begins for $25. Purchases are limited to one ticket per student ID. Please visit the Box Office at Pickard Theater to use this offer. Student Rush tickets are NOT available online or over the phone.

Senior Discount: Seniors 65 and older are entitled to reduced subscription prices. (No discount is available for single-ticket purchases.) Please request or apply for this discount when purchasing your subscription.

Gift Cards: Physical gift cards can be purchased at the Box Office or over the phone. Gift cards can be used toward the purchase of any ticket or subscription. Electronic gift cards can be purchased by clicking here.

General Theatre Policies

Maine State Music Theater operates its summer season (June – August) out of Bowdoin College’s Pickard Theater. The striking Gothic-style granite and stained-glass building offers 600 seats, a proscenium stage, and a full fly system.

Some main-stage productions may contain mature content, language, or themes that may not be appropriate for children. We encourage you to seek additional information on each show you consider attending with a child. Anyone causing disruption and hindering the enjoyment of our other audience members will be removed from the theatre at the discretion of house management.

Running Times

Running times vary from show to show and will be published on individual show pages as information becomes available.

Seating Times & Late Arrivals

Seating begins 1/2 hour before every performance. Late patrons will be seated at the discretion of management at an appropriate break in the performance. The actors and your fellow patrons appreciate your cooperation.

Concessions

Concessions are sold at the concession stand outside the theatre lobby or in inclement weather in the theater’s lower lobby. The concession stand opens open 1 hour before curtain and during intermission. A variety of beverages, snacks, and coffee are available. Alcoholic drinks are not sold at the theater.

Restrooms

Fully accessible restrooms are located inside the lower lobby.

Accessibility

Elevator

Located in the lobby and lower lobby, the elevator may be taken to the theater’s 2nd floor and balcony levels. Ushers are stationed at elevators to assist.

Wheelchairs

Wheelchair locations are available in Box AA and Row S of the theater. Advanced reservations are required.

Hearing Loop

Maine State Music Theatre has a cutting-edge system with T-Coil hearing aids to track actors’ voices and sound cues directly through the patron’s hearing aid, earbuds, or borrowed headset. Assisted Listening Devices are also available, free of charge, at the front desk in the lobby.

Personal Electronic Devices

All electronic devices, including cell phones, must be turned off during the performances. Patrons on call may leave their cell phone with their row and seat number with the House Manager, who will notify them if they receive a call.

Recording & Photographs

Recording and photographing, in any way, is strictly prohibited.

Eating, Smoking & Drinking

Patrons may bring clear liquids such as water or seltzer into the theater. No other beverages, including alcohol, are allowed. Smoking is not permitted.

Parking

There is limited parking around the Pickard Theater on the Bowdoin College campus, especially for matinee performances. Handicap Accessible parking is available on a first-come, first-served basis. If you are still looking for parking on the Bowdoin campus, there is street parking on Maine Street and the surrounding areas.

SHUTTLE

The shuttle is available for matinee performances ONLY. We do not have a shuttle for evening performances.

A complimentary FREE shuttle picks up passengers at Cedar Street Park and Ride and drops patrons off at Park Row in front of the Pickard Theater. For Mainstage and Concert matinees, shuttle rides begin at 12:30 PM, with the last ride at 1:45 PM. For Family Theatre performances, shuttle rides are available only for the 10 AM, 1 PM, and 4 PM shows, with rides starting one hour before the show—Park in any available space at the Cedar Street Park & Ride.

Please be sure to arrive early to ensure your seat on the shuttle.

Subscriber FAQ

WHAT IS A SUBSCRIBER?

A subscriber, or season ticket holder, is a patron who purchases tickets to all shows in a series (Mainstage, Concert Series, Family Theatre).

Subscriptions offer considerable savings compared to single-ticket prices.

HOW CAN I PURCHASE A NEW SUBSCRIPTION?
HOW CAN I RENEW MY SUBSCRIPTION?
  • Online: As a current subscriber, if there are no changes to your subscription from the previous year, you can renew online using the Subscriber Portal or click here to submit the online form and receive a callback from the ticket office.
  • By phone: Call the Box Office at (207) 725-8769 during business hours–9:00am-5:00pm from September-May, and 10:00am-5:00pm from June-August.
  • In Person: Visit the MSMT Box Office at 22 Elm Street, Brunswick.
WHAT IS THE “SUBSCRIBER PORTAL”?

As a season subscriber, you can now register for a Subscriber Portal to review your ticket orders, update your contact information, and renew your subscription online with a single click. To access this, please call or email the box office, and you will receive an email with your login information! 207.725.8769. boxoffice@msmt.org.

WHEN CAN I RENEW MY SUBSCRIPTION?

Subscription renewals must be completed by January 31 to guarantee your same seat(s). You will save more on your Mainstage subscription if you renew by our Early Bird deadline, October 31. After the Same Seat Renewal Deadline of January 31, subscriptions will still be available but will increase to the single ticket price. If you have a “pending renewal,” you’ll see your dates, seats, and the total subscription cost under the “Subscription Renewal” tab at the top of the page.

If you would like to change your subscription, please note the following:

  • Changes to seats/day/time are considered based on the date we receive payment for your renewal (first come, first served). The earlier we receive payment for a changed subscription, the better your chances of a successful change.
  • Be as specific as possible. Let us know which changes are most important to you (i.e., seat change over a day/time change).
  • If you have a special need (walker, wheelchair, oxygen, etc), please let us know so we can assign the most convenient seats for you.
  • We will do our best to grant your request but cannot guarantee your seating preferences. We will automatically assign your old seats and time if we cannot grant your request.
WHAT IS MY SERIES?

Your series is the day and time you see the performance. This means that if you attend the second week of the run on Friday nights, your Mainstage series will be on the 2nd Friday evening.

WHEN WILL I KNOW MY SERIES AND SEATS FOR THE UPCOMING SEASON?

As a new subscriber, you will receive confirmation of your seats via email. In April, you will receive a mailing with subscriber information for your series and your tickets (if you selected “ship” as the delivery method).

CAN I EXCHANGE A DATE IF IT NO LONGER WORKS FOR ME?

All subscribers may exchange their tickets for another performance of the same show. Exchanges may be subject to an upgrade fee. Availability may be limited as performances often sell out. All exchanges must be done at least 72 hours before your scheduled ticketed performance. Due to popular demand, please make exchanges early in the season, as seating is limited. More information here.

CAN I RECEIVE A DONATION CREDIT FOR UNUSED TICKETS?

If you cannot exchange for another performance and need to return your tickets to the Box Office, we will credit the cost of the tickets as a tax-deductible donation to the theatre. Our Development Office will send you the appropriate documentation for a tax credit donation.

CAN I GET A SUBSCRIPTION REFUND?

Subscriptions can be refunded anytime before June 1. Upon request, we can turn a single ticket into a tax-deductible donation. COVID-19 EXCEPTION: If you are experiencing COVID-19 symptoms or have been exposed to COVID-19, please immediately inform the Box Office at (207) 725-8769 for options. Single tickets can be turned into tax-deductible donations upon request.

I LOST MY TICKETS. WHAT DO I DO?

Don’t worry! The Box Office has a record of your subscription date and seat location. If you misplace your tickets, please come to the Box Office before your performance to have them reprinted.

I MISSED MY PERFORMANCE. WHAT CAN I DO?

We want all subscribers to have a chance to see the show. If you miss your performance or cannot give us 72 hours notice for an exchange, contact the Box Office to arrange for super Saver Seats. Seats are limited and based on availability. There is no guarantee seats will be available—box office: 207.725.8769.

WHAT AGE IS CONSIDERED A “SENIOR”?

Seniors are 65 years of age and older.

CAN MY CHILDREN COME TO THE SHOW?

Children under four are not permitted at our Mainstage shows or Concert Series. Children of all ages are welcome at our Theatre for Young Audiences productions.

SPECIAL CONCERNS

Please be aware that if…

  • If you sit in the Grand Tier (DD) and are under the height of 5’4″, the safety railing may impede your view.
  • You may have an obstructed view if you sit in Left Box CC Seats 5 & 6, DD 1 & 3, and DD 2 & 4.
  • As always, your comfort and enjoyment of the show is our primary concern. Please contact the Box Office with any questions or for any circumstances requiring special seating consideration.

If you experience difficulties setting up your patron portal, renewing your subscription online, or have not received your login information, please call our Box Office at 207.725.8769.