SHOW PASS FREQUENTLY ASKED QUESTIONS
When can I redeem my Show Pass?
You can redeem your Show Pass starting December 8, 2025, when single tickets go on sale to the general public. Seats are filled on a first-come, first-served basis within your series and price level, so we recommend booking early!
Can I still use my old MSMT gift card?
Yes! All previously issued MSMT gift cards are still valid and can be used toward individual tickets or subscriptions.
Can I gift a subscription instead of a Show Pass?
Absolutely! You can purchase a subscription for someone else by calling (207.725.8769) or visiting the MSMT Box Office. If the dates don’t work for them, they can exchange their tickets free of charge through the Box Office.
Can I send a Show Pass digitally (by email) instead of through the mail?
No. Show Passes are physical items that come in a gift-ready package. When purchasing online, you can select “Ship” to have it mailed or “Will Call” to pick it up at the Box Office.
Is there a deadline for Christmas delivery?
Yes — we recommend placing your order by December 15 to ensure it arrives in time for the holidays. Orders placed after that date can still be picked up at the Box Office through Friday, December 19.
Can I redeem my Show Pass online?
Show Passes cannot be redeemed online. You’ll need to call (207.725.8769) or visit the MSMT Box Office to select your performance and seats.
Can I use my 2026 Show Pass for a future season if I can’t make it this year?
No — Show Passes are valid only for the 2026 Season and cannot be transferred to a future season.
Can I use my Show Pass for a higher price level if I pay the difference?
Yes! If seats are available in a higher price level, you can upgrade by paying the difference.
Why can’t I buy a Diamond-level Show Pass?
We often have limited Diamond seats remaining as the season approaches, so we don’t sell Show Passes in that level. However, you can upgrade to Diamond seats at the time of redemption if any are available.
Are there any blackout dates or shows my Show Pass doesn’t work for?
Nope! Show Passes can be used for any performance within your series and price level, including any added concerts or performances.
If MSMT adds a concert during the summer season, can I use my Concert Show Pass for it?
Yes — your Concert Show Pass can be redeemed for any concert in the 2026 Concert Series, including added shows at the Pickard Theater.
Is my Concert Series Show Pass redeemable for a ticket to the Fall Concert Series in Auburn?
No. Concert Series Show Passes are valid only for concerts in the 2026 Summer Concert Series at the Pickard Theater.
I was gifted a Balcony Show Pass, but I can’t climb stairs. What can I do?
Let the Box Office know when you redeem your pass, and we’ll do our best to accommodate with accessible seating.
What if my preferred performance or show pass price level is sold out?
If your preferred performance or price level is sold out, you can:
- Choose another performance in your series, or
- Select a lower price level for the same performance (no refunds for price differences).
Does the Show Pass expire?
Yes. Each pass must be redeemed by the end of its series:
- Mainstage: August 22, 2026*
- Concert Series: July 27, 2026*
- Family Theatre: August 10, 2026*
*If any additional performances are added to the 2026 Summer Season at the Pickard Theater, Show Passes will be valid for those performances as well.
Can I exchange my ticket after I’ve redeemed my Show Pass?
Yes — standard single-ticket exchange fees apply:
- $10 per ticket if requested more than 3 days before your performance
- $20 per ticket if requested within 3 days of your performance (subject to approval). Same-day exchanges are not permitted.
What if the performance I’ve redeemed my Show Pass for is canceled?
In the rare event of a canceled performance, MSMT will make every effort to exchange your ticket for another performance of the same show (subject to availability). No refunds are issued.
What happens if I lose or damage my Show Pass? Can it be reissued?
Yes! We can reissue a lost or damaged Show Pass. We’ll need the purchaser’s name or the order number for verification.
How long does it take to receive my Show Pass in the mail?
Please allow standard USPS delivery times. Orders are typically processed within 3–5 business days.
Can I pick up my Show Pass in person?
Yes! Just select “Will Call” when checking out, and you can pick up your Show Pass at the Box Office during regular business hours.
Can I use my Show Pass for merchandise or concessions?
No — Show Passes can only be redeemed for tickets within the applicable series and price level.
Can I split a Show Pass between two shows?
No — each Show Pass represents one ticket for a single performance.
Can I combine two Show Passes for one ticket?
No — each Show Pass represents one ticket for a single performance.
I’m looking for MSMT to donate to my charity or organization. Would a Show Pass be a good option for that?
No. All charitable giving and donation requests are handled through our Development Team, not through Show Pass purchases. Please visit msmt.org/donations for details on MSMT’s donation request process.
Do Show Passes have to be redeemed by the person whose name is on the order?
No. Show Passes make great gifts — anyone can redeem them as long as they have the physical pass in hand.
Can I use my Show Pass for a matinee or an evening performance?
Yes! Your Show Pass can be redeemed for any performance time within your selected series and price level.
Why is MSMT not selling gift cards anymore?
In an effort to ensure your purchase directly supports live theatre, we’ve replaced gift cards with our new MSMT Show Pass—a flexible, ticket-based option that can still be given as a gift and redeemed for any 2026 Season performance.
